Privacy Policy

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name provided through our contact form or when requesting a demo.
• Usage data — pages visited, time on site, browser type, device type, and referring URL collected automatically via cookies and analytics tools.
• Communications — messages you send us through our contact form, email, or other channels.
• Business information — details about your business needs or interests in our products, provided voluntarily.

We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently done so, please contact us immediately.

We use the personal information we collect for the following purposes:

• To respond to inquiries and provide requested information about our products and services.
• To schedule and conduct product demonstrations.
• To send transactional communications related to your requests.
• To improve the content, functionality, and user experience of our website.
• To analyze website traffic and usage patterns using aggregated, anonymized data.
• To comply with legal obligations and enforce our agreements.

We will not use your personal information for purposes other than those identified at the time of collection without your consent, except where required or permitted by law.

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

• Service providers — trusted third-party vendors (e.g., email delivery, analytics) who process data on our behalf under confidentiality obligations and are prohibited from using it for their own purposes.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, where personal information may be transferred as a business asset, subject to equivalent privacy protections.
• With your consent — in any other circumstances, with your explicit consent.

SAMSBPM Technologies Inc. is a Canadian company. We store and process personal information on servers located in Canada. Where we engage third-party service providers located outside Canada, we take appropriate contractual measures to ensure your information receives protection equivalent to Canadian privacy standards.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 2 years unless an ongoing business relationship requires longer retention.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small text files stored on your device.

• Essential cookies — required for the website to function (e.g., theme preference). Cannot be disabled.
• Analytics cookies — help us understand how visitors use our site. These are anonymized and aggregated.

You may disable cookies through your browser settings; however, this may affect the functionality of certain features of our website.

Under PIPEDA, you have the right to:

• Access — request access to the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete personal information.
• Withdrawal of consent — withdraw consent for the use of your personal information at any time, subject to legal or contractual restrictions.
• Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Privacy Officer at contact@samsbpm.ca. We will respond to all requests within 30 days.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security reviews.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the effective date of any revision at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.